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Silver Support Cover

Telephone & Email Support

Full system support cover via our dedicated support team: Monday – Friday, 9.00am – 5.00pm

Remote Support

Remote connection to your PC allows our support team to assess and resolve any software-based problems quickly & efficiently.

Online Training

Book a slot with one of our support engineers for new users to learn more about our software or just to refresh your knowledge.

On-Site Visits

Where we can’t resolve your issue remotely, Silver cover can entitle you to an on-site engineer visit during year dependent for local customers*.

Any additional call-outs during the year will be charged at our standard daily rate.

Priority Service

As a Silver level support customer, you’ll receive priority service over Bronze support subscribers and all non-subscription holders.

Fast Support Response Time

Once we’ve logged your support request, we’ll respond within 24 hours on weekdays, guaranteed.

Annual System Health Check

Once a year, we’ll carry out a remote health check on your Platinum hardware and software to ensure your system is working perfectly now and in future.

Up to Date and Informed

As part of the Addtime family you will automatically receive an Addtime Newsletter on a regular basis, keeping you informed of changes within our portfolio and useful help and support to get more from your Platinum software.

Customer Care

Our customer care team will be in touch every 6 months to ensure you are getting maximum benefits from your Platinum system.

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What’s not included in Silver support cover?

  • More than one on-site visit per year for local customers
  • Resolution of software faults due to the failure of computer hardware not supplied by Addtime
  • Repairs or configurations due to malicious damage or environmental problems
  • System reprogramming due to changes in company working rules
  • Payroll links that are subject to an annual re-licence fee
  • Additional training for new system users
  • Relocation of equipment

Tailor your cover

Need more site visits? Want to make equipment relocation or system reprogramming part of your package? Create a level of support that delivers exactly what your business needs. Ask us to build your bespoke package now.*

*Final price dependent on number of site visits and proximity to Addtime.

Silver cover starts from just £895 pa. Arrange yours now.

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