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Silver Support Cover

Telephone & Email Support

Full system support cover via our dedicated support team: Monday – Friday, 9.00am – 5.00pm

Remote Support

Remote connection to your PC allows our support team to assess and resolve any software-based problems quickly & efficiently.

Online Training

Book a slot with one of our support engineers for new users to learn more about our software or just to refresh your knowledge.

Up to 2 On-Site Visits

Where we can’t resolve your issue remotely, Silver cover entitles you to up to 2 on-site engineer visits per year*.

Any additional call-outs during the year will be charged at our standard daily rate.

Priority Service

As a Silver level support customer, you’ll receive priority service over Bronze support subscribers and all non-subscription holders.

Fast Support Response Time

Once we’ve logged your support request, we’ll respond within 24 hours on weekdays, guaranteed.

50% Off Parts & Labour

You’ll get a 50% discount off any repair costs on site or in our workshop, including required parts.

Annual System Health Check

Once a year, we’ll carry out a health check on your Addtime system that includes:

  • Full electrical check on all terminal(s)
  • Inspection and clean of all terminals inside & out
  • Setup of annual BST/GMT time changes
  • Test communication between terminals
  • Your engineer will discuss any changes in your requirements and check that you are using your system to its full potential.
  • Your annual health checks may be conducted whilst carrying out an onsite call.

Up to Date and Informed

As part of the Addtime family you’ll automatically receive Addtime News, keeping you informed of the latest workforce management developments and products.

Customer Care

Our customer care team will be in touch every 6 months to ensure you’re completely happy with your Addtime product or service.

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What’s not included in Silver support cover?

  • More than one on-site visit per year
  • Resolution of software faults due to the failure of computer hardware not supplied by Addtime
  • Repairs or configurations due to malicious damage or environmental problems
  • System reprogramming due to changes in company working rules
  • Payroll links that are subject to an annual re-licence fee
  • Additional training for new system users
  • Relocation of equipment

Tailor your cover

Need more site visits? Want to make equipment relocation or system reprogramming part of your package? Create a level of support that delivers exactly what your business needs. Ask us to build your bespoke package now.*

*Final price dependent on number of site visits and proximity to Addtime.

Silver cover starts from just £595 pa. Arrange yours now.

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time and attendance