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Bronze Support Cover

Telephone & Email Support

Full system support cover via our dedicated support team: Monday – Friday, 9.00am – 5.00pm

Remote Support

Remote connection to your PC allows our support team to assess and resolve any software-based problems quickly & efficiently.

Priority Service

As a Bronze level support customer, you’ll receive priority service over all non-subscription holders.

Fast Support Response Time

Once we’ve logged your support request, we’ll respond within 24 hours on weekdays, guaranteed.

Up to Date and Informed

As part of the Addtime family you’ll automatically receive Addtime News, keeping you informed of the latest workforce management developments and products.

Customer Care

Our customer care team will be in touch every 6 months to ensure you’re completely happy with your Addtime product or service.

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What’s not included in Bronze support cover?

  • On-site visit(s) where telephone and remote support is unable to resolve issues. These are available at our standard daily rate
  • Onsite annual health checks of hardware & software
  • Resolution of software faults due to the failure of computer hardware not supplied by Addtime
  • Repairs or configurations due to malicious damage or environmental problems
  • System reprogramming due to changes in company working rules
  • Payroll links that are subject to an annual re-licence fee
  • Additional training for new system users
  • Relocation of equipment

Tailor your cover

Need site visits? Want to make equipment relocation or system re-programming part of your package? Create a level of support that delivers exactly what your business needs. Ask us to build your bespoke package.

Bronze cover starts from just £395 pa. Arrange yours now.

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